Return Policy

Last updated: October 16, 2024

1. General Return Policy

We hope you are happy with your purchase. However, if you are not completely satisfied, you may return the item for a full refund or exchange under the following conditions:

• Returns must be initiated within 30 days of receiving the product.
• The item must be in its original packaging and in unused, resellable condition.
• You are responsible for the return shipping costs.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at contact@sam2him.com or call 8494845110.
• Provide your order number, reason for return, and product details.
• We will provide instructions for shipping the item back to us.

3. Refund Process

Once we receive the returned item, we will inspect it and process your refund:

• Refunds will be processed to the original payment method (e.g., UPI, credit card) within 7-10 business days.
• If the item is damaged or not in original condition, we reserve the right to deny the refund.

4. Exchanges

If you wish to exchange an item, please contact us and follow the same return process. Exchanges are subject to availability of the item.

5. Non-Returnable Items

The following items are non-returnable:

• Digital products such as online courses or services once delivered.
• Gift cards or vouchers.
• Any item that has been personalized or customized specifically for you.